The Biggest Challenges of Generative AI Adoption (and How to Overcome Them)
Overcoming the challenges of generative AI adoption is quickly emerging as a significant priority for businesses in every industry. According to a McKinsey report, while...
What drives investment ROI for Al in Customer Service?
Here’s our complete guide to the true ROI of AI in customer support. A difficult economic environment means every business is striving to accomplish more...
How to Integrate AI into Your Current Systems: The Ultimate Guide
Countless companies in virtually every industry today are looking for streamlined ways to integrate AI into their existing processes and systems. Why? Because AI has...
Digital Customer Service: 2023 and Beyond
The customer service landscape has evolved at a phenomenal rate. In recent years, customers have begun to expect more from the companies they work with....
8 Ways You Can Meet Customer Expectations
Figuring out how to meet and exceed customer expectations isn't as easy as it seems. All companies know that if they want to compete in...
Impact of Automation: Will it Create More Jobs than It Destroys?
Automation is a hot topic in virtually any business landscape. As workplaces become more distributed, customer expectations evolve, and processes change, companies are turning...
Good Customer Experience Definition
6 Strategies for CX Success Good customer experiences are something that virtually every company strives for today. After all, we know that customers aren't just...
What Is Agent Experience And How It Influences Customer Experience
For some time now, companies have been focusing more on the concept of "CX" (Customer Experience). They know that they need to provide a perfect...
Customer Service is Changing: Here’s What to Expect in the Future Landscape
Customer service is undergoing a massive transformation, driven by the rising expectations and demands of the changing consumer landscape. According to Salesforce, 80% of...
The Battle Between Calls and Chat: Which Will Win?
Regardless of the industry you're in, you probably already know that the customer experience is the key to success. More than any other factor,...
How to Include Powerful Human Interactions in a Seamless Strategy for Digital Customer Experience
The way companies serve their customers has changed drastically in recent years. As consumers become more digitally focused, old-fashioned call centers are quickly being...
5 Major Technology Trends to Prepare for by 2025
Today, we're taking a look at 5 of the most important technology trends by 2025. The speed of technological change in today's world is...
The Automation Trends to Include in your 2023 Agenda
Automation trends have many benefits Right automation trends will not only increase the efficiency of your workforce, but can also help address the challenges of...
What is Call Deflection, and Why Does Your Business Need It?
Could call deflection to be the key to a more effective customer service strategy? Many experts think so. We live in a world where customers...
Exploring Real-Time Communication from the Agent, Organization, and Customer Perspectives
Is real-time communication what call centers need? Contact centers have come a long way over the decades - but one premise still remains - is...
CX Software - The 5 Must-Have Features to Look for
Use our tips to get a game-changing CX Software Let's face it, CX is the most important factor every business should focus on today. If...