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Services

Reliable partner, prepared for the toughest challenges

Our professional services team can guarantee successful delivery of integration project

Analytics

STATE OF THE ART SERVICE ASSURANCE AND ANALYTICS

CEM / Service Assurance and Analytics

For full-blown impact key actions are needed:

  • Integration with all infrastructure elements involved in service delivery – CPE, access node, HLR, AAA, CRM, etc.

  • Definition and creation of guided workflows to automate the troubleshooting business logic

  • Customization of the user interface for various channels: customer support agents, subscriber self-service, field technicians

  • Implementation of proactive analytics modules to detect and solve problems before end-users experience them

Networks

SOLUTIONS FOR MULTIVENDOR ENVIRONMENTS AND MORE

Network Element Provisioning

Provisioning of access network nodes (e.g., DSLAM) in a multivendor environment can be extremely complex, especially in case of delivering to subscriber ports an extensive matrix of converged services.

Our team has performed numerous projects, automating the provisioning of various xDSL/FTTx access network node types over different communication protocols – TL1, Corba, SNMP and WS.

Device Management

SETUP & INTEGRATION OF DEVICE MANAGEMENT PLATFORMS

Device Management and Provisioning

With over thirty ACS systems integrated worldwide, our team has deep expertise in the set-up and integration of device management platforms.

  • All types of customer premise equipment – RGWs/IADs, cable modems, MTAs, STBs, etc.

  • Diverse management protocols – ranging from TR-069 to CLI (i.e., SSH, Telnet)

  • DOCSIS legacy provisioning flows

  • Zero-touch CPE provisioning

Whenever possible, we strive for the highest possible level of CPE provisioning automation.

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